FAQ — Future Mail

Question 1

Is delivery guaranteed on the exact date I choose?

Accepted Answer

No. Your letter is scheduled to be sent on the precise date you selected at checkout plus the duration of local postage as of AD 2026 is +3 days in singapore. Our delivery system runs daily checks and dispatches letters on their scheduled date.

Question 2

What happens if the recipient's address no longer exists?

Accepted Answer

If the delivery address bounces, we will retry delivery 1 times over 1 month and will destroy after a month to maintain secrecies . If all attempts fail, we will notify the sender's phone number (if different from the recipient) so you can provide an updated address. We recommend using a personal number  rather than a work or school number, which may be deactivated over time.

Question 3

Can I update the recipient's address after purchase?

Accepted Answer

No — you cant update the recipient address before the delivery date. You can null the sending with the receipt proof and address to sent to. We will verify your identity before making any changes due to the letter is important to everyone

Question 4

What does the delivered email look like?

Accepted Answer

The recipient receives your physical letter . Just your words, as you wrote them.

Question 5

What if Future Mail no longer exists when my letter is due?

Accepted Answer

We take long-term commitments seriously. In the event that Future Mail ceases operations, we are obligated to notify all customers at least 90 days in advance and provide a full export of their letter content so it can be delivered through another means. Refund will be possible if the operation cease.

Question 6

What formats are supported for my letter?

Accepted Answer

This keeps your letter readable on any email client, now and in the future.

Question 7

Is there a length limit for my letter?

Accepted Answer

One normal within the weight of 30 Grams

Question 8

Can I edit my letter after submitting it?

Accepted Answer

Once letter collected is complete, your letter is stored and sealed. Edits are not possible after this point — this is by design, to preserve the authenticity of what you wrote in the moment. Please review your letter carefully before completing checkout.

Question 9

Who can read my letter?

Accepted Answer

No one at Future Mail reads your letter. It is store immediately after submission. 
Our team has no access to letter content.

Question 10

Do you offer refunds?

Accepted Answer

You may request a refund minus deposit within 7 days of purchase, provided your letter has not yet been scheduled for delivery. After 7 days, or once delivery has been initiated, refunds are not available. To request a refund, contact us with your order reference. You may destroy your letter if you decided but no refund will be povided.

Question 11

What is the deposit option?

Accepted Answer

All plans offer a 50% deposit option. You pay half the total price today to lock in your delivery date. The remaining balance is due 7days before we collect your letter — we will email you a payment link at that time. If the balance is not paid, delivery will be paused until it is settled.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Cash and PayNow

Question 13

Are there any recurring charges?

Accepted Answer

No. Future Mail is a one-time payment service. You pay once when we collect your letter. There are no subscriptions, renewal fees, or hidden charges.

Question 14

Do I need an account to use Future Mail?

Accepted Answer

No account is required. You write your letter, complete payment, and we handle the rest. Your order confirmation is sent to the email address you provide at checkout.

Question 15

Can I cancel my letter after purchase?

Accepted Answer

You can cancel and request a refund minus deposit within 7 days of purchase (see our refund policy above). After 7 days, cancellation is not available as your letter is in long-term encrypted storage.

Question 16

How do I contact Future Mail for support?

Accepted Answer

You can reach us by email at hello@futuremail.app. Please include your order reference number for faster assistance. We aim to respond within 2 business days.

Questions, answered

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